MissWorldPremier.co.uk FAQ's

FAQ's

General

  • How can I obtain some direct customer service?

Please do not hesitate to visit our Online Chat Support link to speak to one of our Agents Live (Monday-Sunday 9am - 8pm). If you have an out of hours concern; via an email to customerservices@missworldpremier.co.uk (Estimated Response time: Up to 1 Working Day).

  • Where can I express my thoughts / opinions / provide feedback?

We value our customer opinions and feedback here at MissWorldPremier.co.uk; and we'd love to hear your thoughts! Why not send us an email to customerservices@missworldpremier.co.uk or via our Social Networking Links!

  • Do you have a shop?

As we are a dedicated online retailer, we do not have a shop.

  • Can I pre-order an item?

Unfortunately, due to the exclusivity and quick turnaround of our stock, you are unable to pre-order anything at the moment.

 

Orders & Deliveries

  • How do I track my order?

Once you have completed your purchase; you will be provided with email confirmation containing all shipping information to aid tracking your order from purchase to delivery.

  • Do I have to order online?

Yes, as we are an online retailer you can only order online. This is the best way to pay. It is fast, safe and secure.

  • How can I pay for my order?

We accept the following payment cards: Visa, Visa Debit, MasterCard, Solo, Maestro, Electron and American Express. We also accept PayPal.

 
PayPal Acceptance Mark
  • Is it safe to order online?

You can be assured that shopping with MissWorldPremier.co.uk is safe! We are a member of "Verified by Visa" and "Secure by Mastercard", providing additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

  • How do I know that you have received my order?

Once you've placed your order, you will be directed to an order confirmation message, which will contain your order number. This information will also be emailed to you, but it could take up to 30 minutes to arrive in your inbox! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you. If an email does not appear to have been received, please check your spam folder.

  • Can I Cancel / make changes to my order?

Unfortunately, once you've placed your order, our warehouse team will have already started processing your order! It would be best to contact us immediately through our Online Chat Box or Out-of-hours at customerservices@missworldpremier.co.uk to query whether it is not yet too late to facilitate an amendment to your order.

  • Where do you deliver to?

Our UK delivery service includes England, Scotland, Northern Ireland and Wales, together with the Channel Islands, IOM, IOW and the Highlands and Islands of Scotland.

We also deliver to over 200 countries worldwide and currently offer an International Delivery Service which includes USA, Canada, New Zealand, Australia, United Arab Emirates, Europe and European Union.

You will find All Delivery Prices (for All Countries we offer Shipping to) at Checkout.

  • Will I be charged customs and import duties?

Depending on the value of your order, your parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs.

Unfortunately, these charges are out of our hands, and vary widely from country to country, so we're unable to predict what your particular charges may be. For more accurate information, we'd suggest getting in touch with your local customs office so you're not surprised if there are any unexpected delivery charges at your end.

  • Will a signature be needed for my delivery?

If you or a neighbour is home to accept the delivery, then a signature will be required. If nobody is home to receive the parcel, then our carriers may attempt to leave it in a safe location. A card may be left to advise you of this, or to confirm that the parcel has been returned to the local depot. You can then contact the courier to arrange collection or to schedule a new delivery date that is more suitable for you.

  • Can you deliver to a different address than my billing address?

Yes! You can have your parcel delivered to another address. If you choose to have your parcel delivered to you at work, always make sure you put the name of the company or organisation in the address field, as well as the contact name to ensure your parcel is successfully delivered.

  • What if my parcel does not arrive?

We ask if you could patiently wait up to 4 days after the promised delivery date to receive your parcel in case of a delivery delay, but we will do our best to get your parcel to you as fast as we can. If you have still not received your order after this time, please contact us stating your order number and we will look into this for you.

  • How much does delivery cost and how long will delivery take?

Note: You will Only Pay 1 Delivery Charge Up to 2kg in Order Weight. The Shipping Price may Increase Slightly beyond this Weight Bracket.

ServiceDelivery TimesPrice

UK Saver

2-3 Working days

£3.50

UK Next Day Delivery

Aim 1 Working Day (*If ordered before 2pm Monday to Saturday, or before 2pm Sunday)

£4.50

Republic of Ireland

Up to 2-3 Working days.

£11.50

European Union

Up to 2-3 Working days.

£14.99

USA & Canada Standard

Up to 2-3 Working days.

£12.50

Australia, New Zealand & Fiji Islands

Up to 2-3 Working days.

£16.99

South America (Excluding Ecuador,

Guyana and Surinam)

Up to 2-3 Working days.

£19.99

Asia

 

2-3 working days.
 

£21.99

The Rest of Europe

2-3 working days.

£19.99

 

Payment

  • How can I pay for my order?

We accept the following payment cards: Visa, Visa Debit, MasterCard, Solo, Maestro, Electron and American Express. We also accept PayPal.

 
PayPal Acceptance Mark
  • When will I be charged?

When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account. If there is a query with the payment, either your card issuer or Customer Services will contact you.

  • Why am I being asked for another password after entering my card details?

This is the 3D Secure Payment option that some banks use. 3D Secure is an added layer of security for credit and debit card purchases online. If you have any problems or forget any information please contact your bank in the first instance.

 

Returns

  • There is a problem with the order that I have received?

We are sorry to hear that there was problem with the order that you received. Please contact us at returns@missworldpremier.co.uk for us to help you to resolve this as soon as possible. We will provide you with a Unique Returns Identification Number in which you will need to include in your returns parcel along with you name, email and address.

  • How long do I have to return an item?

We hope you'll love everything you buy from MissWorldPremier.co.uk but in the event you would like to return an item to us; we promise a full refund if you're unhappy with your purchase – just return your item(s) to us within 14 days from the date shown on your Email dispatch note. You can expect your refund 14 days from the date we receive your returned item(s).

For USA, Canada, Australia and New Zealand customers please return items within 30 days of the date shown on your dispatch note.

For all other International customers, please return unsuitable items within 14 days of the date you receive the parcel.

Bear in mind that pierced Jewellery and Lingerie cannot be refunded for hygiene reasons.

Please also note: Goods that are damaged, or show signs of wear and tear, may result in us not being able to offer you a refund or deductions from your refund to make up for any value lost.

  • How much does it cost to return an item?

Please first contact us by email at returns@missworldpremier.co.uk in order to the obtain a Unique Returns Identification Number.

UK/Republic of Ireland - Unfortunately we not currently able to offer Free Returns. We recommend Royal Mail Signed For £3.90 Service (All returns must be sent Recorded Delivery).

USA, Canada, Australia, New Zealand, Europe/Rest of World - We're sorry but we are unable to offer a free returns service. Returns must be made at your own cost. Please return using a standard trackable service.

  • How do I return an item?

Please follow the process below for returning your parcel to us.

  1. Please contact us at returns@missworldpremier.co.uk and we will reply you with a Unique Returns Identification Number.
  2. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached. Please include your Unique Identification Number, Name, Address and Email Address.
  3. Cover your address label with the MissWorldPremier.co.uk Returns Address (which you will find on your delivery note).
  4. Return the Package using a Recorded Delivery Service (Unfortunately we are not currently able to offer a Free Returns Service).
  5. You will receive your Refund Credited back to you (via the same method at which we received payment from you) within 14 days of receipt of Package.
  • How can I track the status of my return?

You can track when this has been received at our warehouse via your postage receipt tracking code. We will also send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed.

 

Technical Help

  • Navigating through the website

We strive to make finding what you need very easily accessible here at www.MissWorldPremier.co.uk You are able to navigate around our online store by using your mouse cursor to hover over our menu tabs (located on our website home screen).

We are constantly updating our websites design and layout on a regular basis. If you have any technical difficulties with this; please do not hesitate to visit our Online Chat to speak live to one of our Agents (Monday-Sunday 9am - 8pm). Or out of hours via an email to customerservices@missworldpremier.co.uk (Estimated Response time: Up to 1 Working Day).

  • What should I do if I`ve forgotten my password?

Don't worry if you've forgotten your password! Simply click the 'Forgot your password' link next to the login button and follow the instructions. Please don't hesitate to contact us if you continue to experience problems.

  • How do I change my email address?

Changing your email address is easy! Simply log into your account using your old email address, and click on 'Edit Email Address/Password' under Account Details. Once you've made your changes, press Continue and your changes will be saved.

  • Why am I experiencing problems when entering my payment details?

Firstly, make sure you have inputted the correct details by checking all information carefully. Contact your bank to ensure there are no problems with the card. After this, please contact us to submit details of any error messages received and we will investigate further.

  • How do I unsubscribe from your newsletters?

Click the 'Unsubscribe' button at the bottom of the email newsletter